Privacy policy

Plansmith is the data controller for the personal information described here.

For a privacy question or request, email hello@plansmith.app.

• To provide Plansmith: create and secure accounts, save projects, restore preferences and manage subscriptions. This is necessary to provide the service you ask for.
• To respond to you: receive and reply to messages you send through our contact forms.
• To run and protect the service: prevent misuse, diagnose faults and keep reliable records. We do this for our legitimate interests in operating a secure service.
• For optional analytics: understand which projects and features are useful. We do this only with your consent, which you can withdraw at any time.
• To meet legal obligations: keep records required for tax, accounting, disputes or lawful requests.

We may send service emails needed to operate your account, such as password resets, security messages and important billing or subscription updates.

Plansmith may send newsletters, product updates or other marketing emails if you choose to receive them. You can manage your email subscriptions from your user profile and unsubscribe from marketing emails at any time. Changing these preferences will not stop essential account or billing messages.

We share only what is needed with services that help us operate Plansmith:

• An authentication and database provider for sign-in, saved data and server functions.
• A payment processor for checkout, payments, subscriptions, billing records and fraud prevention.
• A hosting and security provider for website delivery and protection.
• An analytics provider for privacy-focused analytics, only after you accept analytics.
• A social-login provider, only when you choose that sign-in method and it has been enabled.
• An email delivery provider for messages you choose to send through our contact forms.
• An email provider for newsletters or product updates, only if you choose to receive them.

We may also disclose information when the law requires it, to protect Plansmith or its users, or as part of a sale or transfer of the service. We do not sell your personal information.

Some providers may process information outside the UK. Where data protection law requires it, we rely on an approved transfer mechanism, such as an adequacy regulation or approved contractual safeguards.

• Account and saved-project information is kept while your account is active.
• Deactivating your account blocks access but is not the same as asking us to erase your information. You can request erasure by email.
• Billing and transaction records may be kept for as long as needed for tax, accounting, fraud prevention or disputes.
• Contact messages are kept only for as long as needed to respond and maintain appropriate support records.
• Analytics information is kept according to our analytics retention settings. Your analytics choice stays in your browser until you change it or clear browser storage.
• Information in backups is removed through the normal backup rotation after it is deleted from the live service.

Depending on where you live, you may have rights to access, correct, delete, restrict or receive a copy of your information, and to object to some uses of it.

You can change optional analytics at any time using Analytics preferences in the footer. You can deactivate your account from account settings and contact us if you want to request full deletion.

We may need to confirm your identity before completing a request. Some information may need to be kept where the law allows or requires it.

UK users can complain to the Information Commissioner's Office.

Plansmith uses necessary browser storage and optional analytics. The cookie and storage policy explains each category and how to change your choice.

We will update this page when Plansmith's data use changes. If a change materially affects your rights or how we use account information, we will provide a clear notice in the service or by email.